FAQ
How to track my order?
Once your orders shipped, you will receive aΒ shipping confirmation email with tracking number and a link to the order tracking page. If you have any questions,Β please email us at hantreasuresshop@gmail.com.
How long will it take to ship my order?
Total wait time = order processing time + shipping time. All orders typically take 2β3 business days to process. Orders are shipped Monday through Saturday, excluding holidays. Once your order has been shipped from our warehouse, you will receive a shipping confirmation email with a tracking number. International deliveries typically take 8β12 business days.
Can I cancel my order?
You can cancel your order as long as the order has not been processed, and you will receive a full refund in 1-3 business days. However, we are not able to cancel it if itβs been processed and shipped, if customer insists to cancel before shipping, we will charge 15% restocking fee for the processing.
Where are your products manufactured?
Our products are all made in China, and I have established cooperation with various artisan studios. We are responsible for sales.
Where do you ship from?
All our products are shipped from China.
What payment methods do you accept?
We accept payments via PayPal, credit or debit cards
Is my payment secured?
Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.
How do I contact customer service?
You can contact us via email at hantreasuresshop@gmail.com.